Here you will find many, but maybe not all, of our most frequently asked questions regarding our Safari Cabin Rentals! You are also welcome to give us a call at (830)868-4357 for additional assistance!
When can you book a stay on the resort?
Our safari cabins are rented out every day of the year! You can even stay on Christmas or Thanksgiving day if you check-in the day before! You are welcome to check our availability by clicking here.
What are check-in & check-out times?
Check in is 4pm and check-out is 11am. If you plan to arrive late, keep an eye on your emails. The Exotic Resort Zoo will send you two emails with specific instructions on how to enter the park after hours!
How much do the cabins cost?
The cabins start at $200/night to sleep four guests, and go up to $325/night to sleep eight guests. This includes one Guided Tour, access to our Petting Zoo, and you can Drive-Through the park at your own leisure as frequently as you want! Animal food is NOT included during your stay, but you are welcome to buy as little or as much as you would like while you are here! Please check out our official Safari Cabins page for more information.
What all is included with a cabin stay?
The cabins are all inclusive to the animal park. Our overnight guests receive one Guided Tour, access to our Petting Zoo, and you can Drive-Through the park at your own leisure as frequently as you want! Animal food is NOT included during your stay, but you are welcome to buy as little or as much as you would like while you are here! We also have two resort pools, a catfish pond, nightly campfires, pool table, projection screen TV, BBQ pits and more! You can visit our Cabins Amenities page to dive deeper into what we include with our Safari Cabin pricing!
What is the cancellation policy?
If you cancel or move your reservation within 7 days of check-in:
- The deposit is nonrefundable and the full remaining balance will be charged to the card on file. There are no exceptions.
If you cancel or move your reservation within 30 days of check-in:
- You lose your original deposit, but will not be charged the remaining balance.
If you cancel or move your deposit before 30 days of check-in:
- The deposit is fully refundable and you have the option to reschedule for any other available date.
***This cancellation policy still stands during the COVID-19 Pandemic, and we are making NO exceptions at this time.***
Once a reservation is made, can I make any changes?
If you have questions regarding cancelling, moving or adding guests to your stay, please give us a call at (830)868-4357 for assistance. We prefer a phone call so that we can accurately discuss all of your options and come to the best solution for both parties. Please do NOT email us with these types of inquiries.
How about bad weather?
As the weather is outside of our control, we are unable to honor reservation changes due to actual or forecast weather conditions. You can read more on our policies by here!
Are the cabins fully stocked?
The cabins are equipped with bath towels and bed linens for their set capacities. We do not provide pool towels, so please bring your own if you plan on swimming! The cabins that have kitchens are fully stocked with utensils, pots, pans, plates, bowls and cups. However, we always encourage you to overpack – that way you have everything that you may need. For our kitchen-less cabins, expect a microwave, mini fridge and coffee pot. We supply you with a couple mornings worth of coffee, but you are welcome to bring more! We do not supply charcoal, lighter fluid or lighters – so if you are grilling, bring your own or buy some in our gift shop!
We do not supply body wash, shampoo or conditioner – however, there’s plenty of toilet paper to go around. If you are planning an extended stay, please bring some extra toiletries as we do not restock linens or toilet paper during the stay. We also do not supply paper towels, charcoal, lighter fluid or a lighter!
Can we bring extra guests or visitors to the cabin during our stay?
The safe assumption to this question is: NO. We try to accommodate all of our guests fairly. To do this, we are pretty strict at maintaining the headcount we have allotted for the cabins capacity. However, on rare occasions, we do approve extra guests – so please feel free to call us at (830)868-4357 and we will see what we can do for you!
Are any cabins handicap accessible?
Cabin #2, The Safari Hut, is the most handicap accessible cabin with a ramp for easy access to the porch and a stand up shower for easy bathing!
Is there a turnover or cleaning service?
We do NOT turnover the linens or clean during your stay, please keep that in mind while you are here. Our cabins are cleaned thoroughly in between stays, not while our guests are here!
Are the cabins dog friendly?
Our animals see dogs as their natural predator, so the safe answer to this question is NO. This includes service animals! The United States Department of Justice says: “At a zoo, service animals can be restricted from areas where the animals on display are the natural prey or natural predators of dogs, where the presence of a dog would be disruptive, causing the displayed animals to behave aggressively or become agitated.” You may read more about the restrictions of Service Animals at a zoo by clicking here.
Please call us at (830)868-4357 for any questions!